I have started using this credit card from June 2019 & since then I have opted auto pay feature for minimum due payment.Till Jan I didn`t check my complete statement & i was in that mind that through auto pay minimum amount is getting paid. But in FEB when i made the payment I found that the total due amount is very high then i investigated all statements from June 19 - Feb 20, there were two late fee payment charged & then i started contacting HDFC support team. In beginning there were no response they said they are looking, then they said i disabled auto pay feature which i didn`t. Then one day customer agent agreed that there was a technical issue due to which it happened & she assured me that she is registering the complaint & i will get the refund. Two weeks passed still no response then i called in again & they said that complaint is closed & then register another complaint. Still no resolution.I register complaints on e-mail to HDFC credit card department still no solution.Then i wrote an e-mail grievence department & senior management But still no one is ready accept there fault & no one is ready to refund. I feel that paying the complete amount was my fault.
This is the service what HDFC is giving to its customer. Instead of resolving my issue the decreased my limit to 18000/- from 40000/- for which they will say its internal team decision, when this is a salary account they are doing this.
I have shared every thing i want all late fee & finanace charges from jan - june & GST charges to be waived off.
Contact # [protected]
Credit Card :- ending with 1238
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