[Resolved] HDFC Bank — Inward remittance credit with very low conversion rate

Vinod Mehrotra

from Kanpur, Uttar Pradesh

Jul 10, 2017

Address: Kanpur, Uttar Pradesh, 208012

We had recd an export payment o[censored]sd 41, 495.30 wherein banks has given us rate of inr 63.43/usd which was never discussed with us and that is exceptionally low. Earlier in a meeting it has been decided that bank will take margin of +/-.05 paisa in conversion o[censored]sd.

At the same time we had also done an import advance o[censored]sd 3615.20 wherein bank has taken conversion rate o[censored]sd 64.40, even this was without confirmation but it is ok.

We made several complaints to hdfc kanpur branch and lucknow treasury but in vain.

Kindly look into the matter and resolve the issue.

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Aug 20, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2017

HDFC Bank Customer Care's response Dear Customer,

Kindly mail us at [protected]@hdfcbank.com from registered email ID along with Customer Id, issue details, transaction details, date/time of transaction and your registered contact details mentioning reference Id TTU[protected] in the subject line. The concerned department will assist you.

-Anay
HDFC Bank Customer Assistance