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[Resolved]  HDFC Bank — iphone 11 cashback 6000 not received

I have bought my iphone11 with hdfc bank credit card on 1/1/2020 in uni store, pheonix mall, pune. I was told that i will receive cashback of 6000 within 120 days from the transactional month end. I haven’t received my cashback till now, it is more than 150 days. Hope this issue gets resolved and cashback will be credited as soon as possible.
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Jun 16, 2020
Complaint marked as Resolved 
Thank you for the platform to raise the concerns of consumers. 1. I have bought an iPhone in stores in Jan 2020 first week using HDFC Credit card. I was told that i will get 6000 cash back in 120 days. 2. I have not received any cash back even after 150 days. 3. I have raised a complaint here. 4. No one from HDFC has contacted me. But i think Consumer Complaints have forwarded the issue to HDFC. 5. I got the cashback today. Thank you.
HDFC Bank customer support has been notified about the posted complaint.
 
3 Comments

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Comments

Dear HDFC Bank,

As a customer and as a fellow human being, i completely can understand that COVID-19 Pandemic situation. I would like understand one thing that you guys have not stopped sending us the credit card bills or loan EMIs. Wonderful that i have started receiving calls from HDFC that if i need personal loan, excellent. But why HDFC is not processing the cash back amount which you have promised to do so within 120 days. It's almost not 160 days. And i see so many people are having issue with the similar concern. I think this is not fair on your part. Please resolve the issue asap.

For any further details, please respond here. I can provide the details to process the cashback at the earliest. Thank you.
Reply
This to let you know that the cash back has been credited to my credit card account today.
Reply
Thank you.
Reply

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