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HDFC Bank — iphone 11 cashback

I have purchased iphone 11 on Dec 2 and as per the eligibility i should have gotten a cashback of rs6000 within 120 days. It’s been 122 days and i still have not received the cashback. The customer care is not resolving the issue since they are only taking card lost issues during lockdown. Please look into it.
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    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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