HDFC Bank — Iphone 11 cashback

I was supposed to receive a cashback of 6000 inr for purchasing iphone 11 in offer period. I purchased the item on 31st january 2020 and as per the policy of bank, cashback was supposed to be credited within 120 days from the last day of transactional month. Its been 130 days now and still i haven’t received the cashback. This is not the kind of service we expect from such a reputed bank.
Please resolve it asap.
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HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jun 14, 2020
HDFC Bank Customer Care's response
Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance
Jun 14, 2020
Updated by Sanyuktasingh1893
I cant see the reference number here as it says “protected”
 
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