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HDFC Bank — IPhone 11 cashback not received after 120 days

Address: Bangalore

I had purchased an iphone 11 from reliance digital in bangalore on jan 26, 2020 using by hdfc debit card.. It's been 120 days, but i haven't received the cashbook of 6000/- as per the offer. The call to hdfc customer care is not getting through.
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