[Resolved]  HDFC Bank — iphone 11 cashback not received

I have purchased an apple iphone 11 128 gb from imagine store at mgf metropolitian mall, m g road, gurgaon on 03 dec 2019. I have done the payment from hdfc bank debit card so i am eligible for the 6000 rupees cashback that were supposed to be credited in my account after 120 days from the last date of transaction month.
It has been more than 120+ days now and i have not received any cashback.
Kindly credit my cashback asap.
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May 19, 2020
Complaint marked as Resolved 
In a span of 1 week, I got my cashback😃
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
May 13, 2020
HDFC Bank Customer Care's response
Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance
May 13, 2020
Updated by ankit_jain98
I used the complaint reference no. that I received in the subject line of the complaint reply mail in the form(given in the link) but it is saying that it is invalid. Kindly help in this.
Attaching screenshots FYI.

May 17, 2020
Updated by ankit_jain98
every time I generate a Complaint Reference no. & fill it in the mentioned link it says it as invalid. Please check and help. And for god sake, plz reply.
 
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