HDFC Bank — IPhone 11 cashback not received

I purchased an iphone 11 from ispace panjim goa on the 12th of january 2020 by swiping my hdfc debit card and was supposed to get a cash back of 6000/- after 120 days which was on 11th may 2020. My transaction id is [protected]. I have still not received the cashback. It has been more than 120 days please help me resolve this. Thank you
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