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HDFC Bank — iphone 11 cashback not received

Hi i purchased iphone 11 128gb from accord store vaishali nagar jaipur on 11 th jan. I have paid the last emi too but havent received my rs 6000 cash back as yet. It was meant to come in 120 days but no update. Why do i have to chase for this
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    +91 22 6160 6161
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    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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