HDFC Bank — iphone 11 cashback not yet received

Shree Dutta

May 1, 2020

Address: Bangalore

I have bought my iphone11 with hdfc bank debit card on 30/12/2019 in aptronix pmc bangalore. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in apptronix, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.

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HDFC Bank customer support has been notified about the posted complaint.

May 04, 2020

Updated by Shree Dutta Is there any update on the complaint?

Verified Support

May 04, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

May 06, 2020

Updated by Shree Dutta I have tried raising the complaint to HDFC bank site but there is no reference number getting generated for the same.
That is why not able to fill up the above form. Please find the mail screenshot. And let me know.

May 11, 2020

Updated by Shree Dutta There is no update from HDFC bank or any of their customer services. We are getting calls for Credit cards and loans, but for complaints there is no service at all from the bank side. This issue is being unattended for more than a week now. Can I get any update from bank officials here asap.