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HDFC Bank — IPhone 11 refund not received

I have bought iphone 11 on 15/2/2020 from hdfc debit card. The offer was 6000 cash back after 120 days. It is more than 120 days i have not received the cash back yet, can you please help me on this.
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    +91 22 6160 6161
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    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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