[Resolved] HDFC Bank — irctc failed transaction - requesting refund

manjusha klp

from Chirala, Andhra Pradesh

Oct 15, 2017

Address: Ranga Reddy, Andhra Pradesh, 500046

Hi team,

I tried to book irctc train ticket on oct 10th 2017 through hdfc netbanking. The transaction was failed twice due to no response from bank. And an amount of rs. 3450 was debited from my hdfc bank account twice. I did not receive any refund yet.
I'm attaching the transaction ids here:
[protected] and
[protected]

Please refund the concern amount.

Thanks
Manjusha k
[protected]

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Nov 18, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2017

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Request you to write to [protected]@hdfcbank.com with your account number, Date & amount of transaction and the reference id TTU[protected]. A bank representative shall contact you as soon as we receive this information

-Bejoy
HDFC Bank Customer Assistance