I had a salary account with hdfc bank. When i left my job. I had to settle back in my hometown due to personal reasons and called customer care in regard of closing my account but they were not able to help because this account have non-maintenance charges of rs. -7139.07 as of now.
I cannot visit home branch because my current condition does not allow me to do so. I can only visit local branch and they are asking me to get my account to zero so they can further proceed to close the account.
Please waive of the occurred non-maintenance charges of rs. -7139.07 from my account so i can get this account closed.
It will not affect my cibil score but still it feels inconvenient to have a account. I am also unable to pay this amount as i am not financially able.
If only home branch can settle this issue than please arrange a call back from home branch so i am convey my message to them.
Thanks& regards,
Satveer singh
Ps: on my search i found that as per rbi guidelines banks cannot charge a customer for non-maintenance on a account.
This is the link for your reference containing rbi guidelines:
https://m.rbi.org.in/Scripts/NotificationUser.aspx?Id=9343&Mode=0
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