[Resolved] HDFC Bank — koovs shoes

aakriti19

from Bengaluru, Karnataka

Oct 29, 2017

Address: 560034

Website: Koovs.com

I was ordering shoes (Koovs.com) from hdfc netbanking the amount got debited but transaction failed and order also did not get placed.
The amount was 899.
I got no notification of refund from hdfc or order being placed to koovs.com.
When do i expect a refund in my account?
Would appreciate if someone can address my problem immediately.

You can reach out to me at [protected]

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Nov 29, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 29, 2017

HDFC Bank Customer Care's response Dear Customer,

I'll ensure this is taken up promptly. Please share your complete concern, Account No., transaction details & registered contact details on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance

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Comments

Koovs.com / Marble E-Retail Customer Care

from Gurgaon, Haryana

Oct 31, 2017

Dear Aakriti,

Greetings from Koovs.com !

We regret the inconvenience caused. Please mail us your registered email ID so that we can check the details and get back to you accordingly for a quick resolution of the same.

Further, please feel free to contact us on our customer care no[protected] or email us at ‘[protected]@m-eretail.com’ for more clarification or any other assistance. We will be glad to assist you.

Best Regards,
Team Koovs