[Resolved] HDFC Bank — kyc not updated after 10 working days

eurekahs

from Chennai, Tamil Nadu

Aug 3, 2017

Address: Chennai, Tamil Nadu

I have submitted kyc documents on july 24 as i received a message out of the blue that my account has been suspended as kyc is pending for co-applicant. I did not and have not received acknowledgement for documents received by them. When i visited the branch on july 29, i was told that account will be reinstated in 2 minutes by the staff there. Then, i was told they will call me and inform once done, and was asked to leave the branch. I received no call, so instead i called them for update. They were either not in seat or at restroom whenever i called. Finally, one gentleman said he will let me know by eod, and then keeping with hdfc iso quality of service, he too did not call to update on status. I went to their branch to meet their manager, and manager is not in branch too. So, with the new month starting, i cannot access my funds in the bank

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Aug 6, 2017

Complaint marked as Resolved

The SPOC from the branch finally called me and issue was resolved 5 minutes after. So, if the branch contacts I reached out to so man times had put me onto this person a week back, there would have not been need for this complaint

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

Aug 04, 2017

Updated by eurekahs DETAILS SENT AS REQUESTED.
Acknowledgement mail received at 16:25 today

Aug 05, 2017

Updated by eurekahs Issue still unresolved. Except for the automated acknowledgement mail, no other updates on status has been shared. Is this service or disservice? I guess 2 weeks to update KYC where account is suspended calls for a compensation to the customer. Is there any other mechanism to address this, given that HDFC is clearly at loss to manage this

Aug 05, 2017

Updated by eurekahs Issue resolved . Finally, the person responsible reached out, and issue was resolved in 5 minutes after this person was updated on the issue. In a PVt bank, it is surprising to see that there is so much dependency on a person to get work done, and that no one in the same branch was able to communicate and get this done in a week! Thankful to Hari who resolved it as a person, but as I mentioned to him on the phone, this is disservice that HDFC has provided on a minor update as KYC, and I will think twice before using any HDFC products in future