[Resolved]  HDFC Bank — kyc updation

Address: Patna, Bihar, 800013

Me and my mother have a joint account in hdfc, patna branch. She is a primary account holder and the kyc details for her was updated but for mine it was not. I agree that this is a miss from our side. But is it right that without giving any prior information you can block someone's account?
Though i went and submitted my documents for kyc updation in the nearby branch. (I don't stay any longer in patna now). I gave the employee details of the person who has collected my document to the concerned team in patna branch to verify the same. But they said they can't unblock my mother's account until and unless the details will reflect in the database and it will take another 04-05 days to it.
My mother is a senior citizen and she is struggling everyday as her account is blocked. She had been a part of hdfc for more than 14 years. Don't you guys think this is not the way you treat some old customer of yours.