HDFC Bank — Lack of communication necessary information

Address: Chennai, Tamil Nadu, 600040

Website: Hdfc bank

I have had a closed two wheeler loan from HDFC in 2013. I have not received my NOC however the system reveals that it has been delivered to the right address. I now have applied for it and am being told that I have to pay RS 500 as it is after 3 months. This information should have been given when the finance was made. You banks have a booklet of papers to sign and expect us to read the whole thing. The finance rep should give us all the important info at the time. Now I paid RS 500 at the kk Nagar branch (HDFC) and was asked to come back later in the day to collect it since they had not completed part of the NOC. The day before I waited for more than an hour to be told I have to pay RS 500 for the NOC. On 20th April I was told the NOC would have been sent on the same day. I haven't received yet and there is no contact number for a branch. This is how ignorant people are.