HDFC Bank — late fee and finance charges

Address: New Delhi, Delhi, 110031

I pooja gupta my credit card no. Is
[protected]. I spend 95000 in hospital. Before due date i try to many times summit payment by online through billdask but server is down. I also out of town otherwise i summit by cheque. After all 1january 2018 night 12:15 my payment was summit. Now i received statement. There is charges of late fee and finance charges. Please waive off these charges