[Resolved]  HDFC Bank Life Insurance — Application no.[protected] hdfc life uday uin:101n105v02

Address: 500047
Website: [email protected] , [email protected]

I am a senior citizen wanted to take a policy with my 3 years old grand daughter an american citizen as nominee. The official asked the birth certificate and passport copy and also my daughters details, like job particulars and salary. I gave the salary as 60000 us dollars alonwith email id. The official instead of putting by grand daughter as nominee inserted my name as nominee and kept my daughter name as policy holder.

Since my daughter is an nri the official as given details in the application her local address and instead of nri he mentioned as resident indian. He had mentioned the bank name correctly as fifty third bank but salary, he mentioned as rs.2, 40, 000 per annum instead of 60, 000 us dollars as given by me.

Further the mobile number was given as [protected] which neither mine nor my daughter. He has taken photocopy of my credit card no.[protected] and debited an amount of rs.24998/-

The only authenticated data given was by daughters email. Id. Had he given any other email id like mobile number (Some others), i could have been in dark. Since with the fraudulent mobile number they manipulated to received welcome call, but because of deficiency the authorities at head office asked some clarification from my daughter through email. Then only the fraud came to light.

Than i asked the official to cancel my application form. They informed that since the application is in may daughters name, she should give reply for cancellation. My daughter has sent reply with a remainder through mail.
The official told it will take 2 to 3 days. But more than10 days no reply has come from local office. But the head office are asking my daughter who is an nri, that their medical team will contact her with the details of the appointment in 48 hours which is not possible

Alll the documents details of my daughter and grand daughter required by the hdfclife official was given from my what'sup.

Client id[protected] mail id of my daughter ar. [protected]@gmail.com

I request the authorities to cancel above application and refund the amount.

Yours sincerely

Ac rajender
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Aug 23, 2017
Complaint marked as Resolved 
HDFC Life customer support has been notified about the posted complaint.
Verified Support
Jul 13, 2017
HDFC Life Customer Care's response
Hi, we request you to write your concern to [protected]@hdfclife.com from the registered email ID or submit a letter to the nearest HDFC Life branch. Thanks - HDFC Life
 
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