[Resolved] HDFC Bank — Loan amount debited and deposited again

kumarp8

from Bansi, Uttar Pradesh

Apr 12, 2017

Address: Gautam Buddh Nagar, Uttar Pradesh

Website: www.hdfcbank.co.in

Hi,
I have a hdfc credit card ending 0340 with jumbo loan which is auto debited from my account [protected].

This month loan amount debited (transaction id:[protected] and deposited again with (transaction id:[protected] .
Also I dropped too many mails to debit the loan amount from my account but nothing has happened .
This month I got statement with fine and charges, why should I pay fine and charges when fault is in your system. Please revert fine from my statement and debit the loan amount from my account.

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May 26, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2017

HDFC Bank Customer Care's response Dear Customer,

We note that you have sought clarification with regard to your credit card. In this regard, we regret to assist you further in the absence of the card details, Having said this, we request you to provide the following details to the below e-mail id to enable us to do the needful.

1.Name as mentioned in the card account,
2.Last four digit of your credit card (xxxx xxxx xxxx 1234),
3.Contact number as updated in the copard account and latest contact number.
For any further clarifications, you may write to us at : [protected]@hdfcbank.com and we shall assist you. The reference number for this interaction is [protected] .

-Bejoy
HDFC Bank Customer Assistance