[Resolved] HDFC Bank — loan amount debited twice

Afsal R

May 5, 2020

Address: Kerala

My loan account number is 95971386 and loan amount emi has been debited twice from my account.

My original date of emi is 4th of every month and no amount was debited from my account.in order to avoid late payment charges, i initiated the current month's emi amount from my account on 4th may itself.

But on 5th may around 8 am the same amount was debited from my account again. As a result i paid the emi for a single month twice.

There is no customer support from hdfc bank's side as they are simply saying due to covid situation they cannot provide support.

This nothing but irresponsible behaviour, there is no number to call branch and customer support won't assign agent for this matter.

Kindly help me with this.
Regards

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Aug 21, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 07, 2020

HDFC Bank Customer Care's response Dear Customer,

We understand that you have also raised your concerns at loansupport Vide reference Number[protected] and you will receive a response from them to your e-mail ID. Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. Under the circumstances, there may be a delay in our response. Please bear with us. In case of any urgent queries or requests you may also use our NetBanking and Mobile Banking services.

-Nadia
HDFC Bank Customer Assistance