[Resolved]  HDFC Bank — loan non residential premises 0

I have done payment to hdfc by following mode of payment - online. Details mentioned below

1) amount - 11682
Date - 18may 20

2) amount - 11682
Date - 15apr 20

I received link from your hdfc to do payment and i done

Email reference is as attached for april & may month payment 20

My question is i have given email and ask for payment online.

Bank accepted that and send link & email

In april & may month why bank is not said that you will have pay interest on emi an you availed moratorium facility.

Now after 90 days bank is asking interest for emi

If you are doing so means bank is earning money.

I have given emi on time but still bank is asking for interest
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Aug 6, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jun 27, 2020
HDFC Bank Customer Care's response
Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance
 
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