[Resolved]  HDFC Bank — LOAN REJECTED BECAUSE BRIBE WAS NOT PAID

Address: Howrah, West Bengal

I, Salman Khan, am a customer of HDFC Bank since almost 6 years. Till date, I have never missed a single deadline for Credit Card Bill Payment during my 6 years of association with the bank. I assume my CIBIL record too is flawless since HDFC frequently gives me offers like Cash on Call and Payment Holidays on my Credit Card. On 20th May, I visited HDFC loan desk at Amit Motors, Howrah, West Bengal, and intimated them about my intention to get a Hero Glamour motorcycle financed through HDFC. All formalities relating to verification were supposed to be completed by next day i.e 21st May. However, when I called them up on 21st they informed me that when their verification agent asked some random person in my neighbourhood about our family business then he could not give any definitive reply and hence my loan application is on hold despite having an excellent CIBIL score. Thus, according to them, my loan application is on hold merely because a stranger denied having knowledge about my source of income. They didn't even care to ask those persons whom I had named in loan application for the purpose of verification. Even CID doesn't follow such weird process for passport verification. I believe that the ground being cited is quite flimsy. The approach which has been adopted by the bank's verification team simply bewilders me. They have ignored facts like a.) That I have been an HDFC customer for last 6 years b.) That I have an excellent CIBIL score. c.) That I have been staying on a property which has belonged to our family since 1942. d.) That apart from family business of coal trading (conducted over internet via auction), we also have secured income in the form of rent from land (we have nearly 25 tenants). I have been told that giving bribe in the form of cash to verification agent, in order to expedite loan application, is a common practice here. However, since I have full faith in the work ethics of the HDFC bank, I didn't attempt anything like that. It will be quite unfortunate if my loan application is being held up for that reason. My email id is [protected]@gmail.com and my contact number is[protected].