[Resolved]  HDFC Bank — Making double payment for utility bills

Address: Bangalore, Karnataka

I had applied for a card through net banking in April 2014 and there was a link which said that i[censored] apply through net banking, your card will be free for the first year. However, the bank charged me an annual membership fee. Further, the membership fee as per the schedule on the bank's website and also the schedule I received with my card states it to be 599 (plus taxes) for a Platinum Edge card. However, they charged me Rs. 1122.48. I sent a screenshot of the net banking screen and also the scan copy of the schedule, still no one was ready to consider my words and they said that the charges is Rs. 1122.48 only. I had to repeatedly call back and enquire about the same as the bank never responded to my calls from their side. Neither did I receive any amended schedule where it stated that the annual charges for a Platinum Edge card is Rs. 1122.48. I had registered my 3 mobile bills for payment directly by the bank through my credit card. After a few days, i received a letter saying that one of the numbers have been rejected from the biller. On enquiry on 18th June 2014, bank informed that one number has been rejected and I will have to make a payment for the same. I once again asked the bank's person to register the same number from the next month and I made a payment on 23rd June 2014. However, the bank also made a payment on 24th June 2014. Again I called them and then they said that double request for registration was made for that number and one of them was rejected by the bank and as such, the bank made a payment against one of the registrations accepted by the merchant. Now they are not ready to refund the amount to me on the ground that this will be adjusted by the merchant in the next month. But as it is bank's fault, why shall i make an advance payment to the merchant?