[Resolved] HDFC Bank — mark up charges

om exports

from Surat, Gujarat

Nov 21, 2017

Address: Rajkot, Gujarat, 360001

I regularly shop international online stores and have to pay in usd. Generally i buy from ali express through icici bank debit card. Once i buy from hdfc bank debit card and they charge me 3% mark up charges.
Any bank is not charging then why hdfc, is the bank from mars planet?
When i opened the hdfc account it was said to me it will be life time zero balance and then in 2 years they change their policy and said me no more zero balance account.
I was told to hold 25000 for 3 months in hdfc to make zero balance account valid. I did it then also they fool me like this.
How hdfc bank became indias top bank, maybe with cheating customers

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Dec 25, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2017

HDFC Bank Customer Care's response Dear customer,

Debit Card usage for withdrawal at International ATMs will attract a charge of Rs 25 per balance enquiry and Rs 125 per cash withdrawal ( plus GST). There is a currency conversion markup of 3.5 % on foreign currency transactions carried out on debit cards as Transaction amount + 3.5% Foreign Currency markup + Difference in foreign currency Rate( Its the difference in foreign currency rate on date of transaction and on the date of settlement {Receipt of claim from acquiring bank}). Charges are applicable for ATM withdrawals and also for POS transaction. The exchange rate used will be the Visa/MasterCard wholesale exchange rate prevailing at the time of transaction. You can also refer the following link on our website for the charges applicable: http://www.hdfcbank.com/assets/pdf/savings_charges.pdf Further, please write to [protected]@hdfcbank.com with your correct Customer ID and Account number for assistance.

-Manoj
HDFC Bank Customer Assistance

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Comments

Ashvin Chaudhari

from Surat, Gujarat

Nov 21, 2017

Mere Sbi bank account me all ready 12000 Rupees balence tha to bhi aap ke bank ne muj par 590 rupees LA charge laga diya hai

sudarsankr123

from Hyderabad, Telangana

Nov 21, 2017

My savings account is suddenly showing 23000/- as negative balance with out any transaction details. Please fix this. My account [protected].

Thanks

Santhosh Xavier X

from Chennai, Tamil Nadu

Nov 21, 2017

A format of the copy of letter sent to you has been attached for your reference. Pls fulfill the requirement and respond to us for processing the application further. Thank you

anandarman mutharasu

Nov 21, 2017

+91 [protected] please take action on this fraud impersonating caller as hdfc.
Credit card reward points refunding is their topic.
They were asking expiry dates. And were asking share otp sent to my number. I said no. They disconnected.

V.A. Shankar

from Chennai, Tamil Nadu

Nov 21, 2017

This charges not indicated nor explained at the time if opening the account.