[Resolved] HDFC Bank — mirevenue hold through gefu acc: [protected]

[Resolved] HDFC Bank — mirevenue hold through gefu acc: [protected]

M Manohar Motam from Hyderabad, Telangana May 19, 2020

Hdfc bank must be playing with its customers. From the past couple of months my amount is being help with a reason mirevenue above 589 and this month its -2326. Are you guys kidding, i've paid all the emis and bounce charges for the loans in my account and you still charge me...? When i contact the loans, they claim there's no pending charges from their end and you people hold the amount for no reason and deduct the amount as soon as my salary is credited... Do you think its a joke? And why is it not shown in statement if this was a fair deduction of the amount that you guys have to recover from my account?? Refund the amount that is unnecessarily held in my account. Was this information helpful? No (0) Yes (0)
Aug 7, 2021 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support May 25, 2020 HDFC Bank Customer Care's response Dear Customer, We have checked our records and confirm that the charges levied to your account pertains to ACH debit return. In terms of Clearing guidelines, issued by RBI, the clear funds balance available in the account at the beginning of the day would be considered for the purpose of ACH(s) received in clearing. We note that in your said account, the clear funds balance at the time of presentation of the said ACH(s), was not sufficient to cover the ACH(s) received in clearing. Therefore the ACH(s) was returned due to insufficient funds and the corresponding charges for ACH(s) dishonor were levied to your account. Kindly note that these charges attract GST as applicable. We advise you to maintain sufficient clear funds balance in the account in the future, at the time of issuance of the ACH(s), to avoid the ACH(s) return charges being levied to your account. -Nadia HDFC Bank Customer Assistance
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