HDFC Bank — mirevenue hold through gefu

May 08, 2020

HDFC Bank Customer Care's response Dear Customer,

We would like to inform you that there are outstanding charges on your account to be recovered. Hence we request you to maintain sufficient balance in your savings account or transfer the same so that the charges can be recovered. For further assistance on the outstanding charges, we request you to visit your account branch.

-Zubin
HDFC Bank Customer Assistance

May 14, 2020

HDFC Bank Customer Care's response Dear Customer,

We have checked our records and confirm that the charge of Rs. 1, 116.90 levied to your account pertains to ACH debit return.

In terms of Clearing guidelines, issued by RBI, the clear fund's balance available in the account at the beginning of the day would be considered for the purpose of ACH(s) received in the clearing. We note that in your said account, the clear fund's balance at the time of presentation of the said ACH(s), was not sufficient to cover the ACH(s) received in the clearing.

Therefore the ACH(s) was returned due to insufficient funds and the corresponding charges for ACH(s) dishonor were levied to your account. Kindly note that these charges attract GST as applicable.

We advise you to maintain sufficient clear funds balance in the account in the future, at the time of issuance of the ACH(s), to avoid the ACH(s) return charges being levied to your account.

For further assistance, you may click on https://bit.ly/2Lzhyn3 to submit the details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Zubin
HDFC Bank Customer Assistance