[Resolved]  HDFC Bank — Misbehave and providing me wrong information.

Address: Hyderabad, Andhra Pradesh

Hi,
Myself Anwesha Goswami and i'm a old customer of HDFC Bank but i think i will switch to some other bank because of this..

My last month credit card bill was 16791. I have done a partial payment of 10791, so renmaining balance was 6000.

I calculated finance charges should be around 250, at a rate of 3.25%. but its comes 440 actually.

so I called HDFC Customer care service for credit card with hyderabad extension (ph no:[protected] to clear my doubt why its come 440.

my 1st call is responded by customer care executive Veena. I was asking her why it comes 440.

she told me that its 440 because the finance charges are calculated on the whole billed amount(in my case 16791) instead of remaining amount i.e. 6000.

I told her that previously HDFC CC executive told me that finance charges are calculated on remaining amount not on whole amout.

she was not ready to listen to me. she misbehaved with me. she told me that i am making a new rule. taking finance charges on remaining amount is mentioned no where, its calculated on whole amout.

i asked her several times to listen to my previous call recordings to HDFC CC. A ter asking several times she told me that calls are not being recorded in HDFC Credit card Customer Care.

She gave me wrong information. when I told her that I will discontinue with HDFC bank services; she ok me ok madam fine. thank you.

after that I again called on same no. another executive picked up the call. she told me that when partial payment is done, till the date of partial payment finance charges are calculated on whole amount and after that on remaining amount.

I asked her to raise a complaint on the 1st CC executive (Veena), she gave me a complain no [protected].

I asked her how I will come to know if any action is taken on my complain, she told me to write a my to HDFC Customer care services (mail id: customerservices.[protected]@hdfcbank.com).


So its a request to HDFC Bank if you cant afford to have decent CC than close your CC service or appoint some decent and educated people. Otherwise you will lost your customer as you are going to lost my account. And soon i will switch to some other bank and i will write this to every complaint site and blog and social media and let people know about your uneducated CC services.

Regards
Miss Anwesha Goswami
Hyderabad
Phone :[protected]