[Resolved]  HDFC Bank — Misbehaviour by your employee

Today your employee through phone no [protected] called my client Dr Mohit Yadav who has taken a car loan from you with loan no 8176502. Your employee called my client at 11:32 and misbehaved with my client . Eventhough the fault was on their behalf only as despite the all procedural requirements they didn't deducted the EMI for the August and aksed to physically visit the bank.My client already had visited theHDFC Jhajjar Branch twice in month of July and also followed the direction for the automatic deduction of the EMIs .
Today i.e. 26/08/2020 a call from [protected] was received at 11: 32am and again asked for EMI . On which my client humbly told her that he had completed the requirements already for the automatic deduction of EMIs . Also he is busy in doing his medical duites as being a medical officer during this covid19 pandemic.
I request you to take necessary action against the said employee and find out who was she and ask him to tender an unconditional apology to my respectable client Dr Mohit Yadav.
From
Adv Rohit
Punjab and Haryana High Court
Chandigarh
P/2157/2018
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Aug 8, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Aug 26, 2020
Updated by Rohitkobra1996
Contact no
Adv Rohit - [protected]
Dr Mohit -[protected]
Verified Support
Aug 29, 2020
HDFC Bank Customer Care's response
Dear Customer,

Due to security reasons and requirement by the regulatory authorities, we regret not being able to provide any customer information to a third party.

Please ask the loan account holder to visit below link and submit complete details of the complaint: https://bit.ly/2DOuLG7

-Nadia
HDFC Bank Customer Assistance
 
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