[Resolved]  HDFC Bank — Misguided and your Misguidance service charge is 2360

Address: The, Capital Court, Olof Palme Marg, Block BH, Munirka, New Delhi, Delhi 110067

Loan Application File No:[protected]

Recently i had applied for Balance Transfer from Indiabull to HDFC Home Loan. and HDFC Executive person collected all the documents along with Partial Fees Rs.2360 for committed Rate of Interest 8.75% but after taken the fees from me the HDFC bank has decided to process the application with Rate of Interest 9%. Then i told them if the ROI will be 9% i don't want to do the balance transfer with your bank kindly process me full refund. then they replied me as Mr.Sidharth Mehra sidharth.[protected]@hdfc.com " Apologies for the miscommunication from Ashish's side. However, we have a minimum retention fee of Rs. 3000 plus GST for each application."
" Since the fee received in this case is Rs. 2360, it falls under minimum retention fee and unfortunately can not be refunded."

So it's totally miscommunication from their bank side, why should I suffer in this?

So my question is If the ROI is not confirmed how can they take fees from customers like me? before taking fees from the customer first they must decide the correct Rate of Interest, then they can collect fees from us.

They totally Misguided me and their Misguidance service charge is 2360?

How can they keep my Hard Earn Money just like that

Never expect such a service like INDIA'S 3RD LARGEST BANK HDFC.

So it means the HDFC bank doing this kind of MALPRACTICE with every customer? like before making payment the ROI is less and after received payment the ROI is higher

So in these Lockdown days everyone is struggling for every single penny but this HDFC bank did it's not right things.

So i am requesting you please help in this...and looking for your positive and earlier action on this