[Resolved] HDFC Bank — misguided by hdfc employee

Kusumjoshi

from Noida, Uttar Pradesh

Jul 19, 2017

Address: New Delhi, Delhi, 110006

Website: HDFClife

Ref no:policy no.[protected] kusum lata sharma

Dear sir / madam,
I told the hdfc employee that i need pension plan according to my age and and we don't have child they suggested youngster udaan and they told this policy will meet your requirements if your premiums are rs.75000 per policy for ten year terms you will get on maturity definitely minimum rs.16.5 lac per policy (Rs.16 lac per policy pakka har haal mai milega hi milega chahai kuchh bhi ho jai) and after that your policy convert into pension plan.

Now we came to know from customer care that this policy is not for pension plan how they sold you this policy they misguided you and you can make a complaint. And hdfc life employee told, you have to pay only premium rs.75000 they did not tell us about the surcharge.

Policy no. 17700793 kusum lata sharma premium due date is 23.06.2017.

I paid two years premium and this year grace period is going on. It is requested that my problem should be solved at your end and our money should be returned back because this policy does not meet our requirement. Hdfc employee from gurgaon branch misguided. Pls solve this matter as soon as possible.
Thanking you,
Kusum lata sharma

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Aug 22, 2017

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Verified Support

Jul 21, 2017

HDFC Life Customer Care's response Hi, I wish to inform you that we share policy specific information only to the email ID updated in our records. In order to proceed with the internal assessment, kindly send across a fresh letter duly signed by the policy holder to any of your nearby HDFC Life branch or write us an email from the registered Email Id to [protected]@hdfclife.com for us to look into the same. Incase, the email is sent, kindly do let us know by sharing the interaction Id.

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Comments

syed asad

from Bengaluru, Karnataka

Aug 22, 2017

Guys don't trust on this bank "with any information this guys change the salary a/c to saving and when asked say it's changed to savings and ur balance is negative u gone a pay 9000 rs for same" is this a joke r what 9000 is it a playing 4 digit number which I can play around and when sent a mail for them no reply called on, toll free no no reply and at last again some msg stating again ur a/c is charged for non maintaince of balance who told u guys to change the salary a/c to savings let me check i[censored] guys can give at least a 2000 to some lucky customer around as good customer but playing around saying ur charges r this much, that much ####### no proper customer service. Customer I'd : 53960851 let me some can guide me through.

HDFC Life Customer Care's response, Aug 26, 2017

Hi, as the raised issue is related to HDFC Bank, kindly connect with them only for speedy resolution.