[Resolved]  HDFC Bank — misleading / cheating by hdfc phone bank customer service officers

Address: Chennai, Tamil Nadu, 600047

Website: www.hdfcbank.com

Hi,

I would like to file a complaint regarding misleading communication from hdfc phone banking customer service officers. My total bill amount due was rs 7184 and due date was october 28. I had called the hdfc phone bank customer service agent to inquire about how the autopay from my hdfc bank account work. Since there was a refund of rs 3570 to my credit card account from a merchant payu, would the auto pay deduct rs 7184 or deduct rs 3614? The customer service officer assured me rs 3164 only would be deducted and i need not turn off my autopay. But it was really disappointing to see rs 7184 being deducted from my hdfc bank account on the payment date october 28. But when i called the hdfc phone bank on october 28, i was informed by the customer service officer that the deduction of rs 7184 was an error and i could call hdfc phone bank again on october 30 and request for the refund amount of rs 3570. When i call hdfc phone bank today, hdfc phone banking customer service officers say that refund of amount rs 3570 is not possible. I am really disappointed and dissatisfied with the way your team is misleading customers who are using hdfc bank for more than 5 years.

My credit card number ending with 2076.

I request you to please refund rs 3570 to my bank account or i would report this to the banking ombudsman rbi and need to look beyond hdfc and migrate to other banks with better service.

Also i would be posting this issue in the social media like facebook, twitter, youtube, watsapp, quora and consumer complaint forum and i would sue hdfc in the court if my refund is not processed by today.

Regards,
Mahesh lakshmipathy