[Resolved]  HDFC Bank — misrepresentation of information

Address: Ghaziabad, Uttar Pradesh, 201010

I spoke to one of the agent on 23rd sep 2017 regarding pre closure of on going jumbo loan and was advised that a. C. Has been closed and i don't have to pay any monthly emi from october if i pay the whole amt remaining including iinterest and other charges... On the same day i paid 50000 towards the loan... There was no money deducted in oct towards loan... I did not rcvd any msg or phone stating that some amt is still left...
Then i got a text msg on 31st october stating "your bank a/c *7303 will be debited for rs.10698.01 towards payment of hdfcbank creditcard ending 1668 on 03/nov/2017. Kindly ignore if paid."
I thought it might have been sent in error. But money was deducted on 3rd nov.. I called customer service and was advised that there was some payment left from previous jumbo loan and also a new jumbo loan was started.. I bought new jumbo loan on 22nd sept which i agree.. But what i don't understand why 10698 was charged.. The remaining amt left out of loan and interest should have been charged.. But they charge me a full monthly emi as well... I was told by the agent on 23rd sept that i don't have to pay any emo going forward... I registered a complaint against this on 3rd nov and was advised will get a call from supervisor in 24 hrs.. Which i did not rcvd... This is complete ignorance for the customer. I had some other payments to be made... I asked them to listen to call on 23rd sept... But no one called me
I want my money back which has been charged extra to me... I am ok to pay the remaining amt and interest but not the emi of 3860... I want the money to be refunded as i am running out of fund... It was to pay my other bills... I have been a prestigious customer and looking for some collective solution towards this... Firstly you charge money on my credit card for hdfc ergo policy without my consent and now this shut has happened. I wonder this is how you deal with your customers.. I want the complete reimbursement of money. Hope you look into this matter and sort asap... Otherwise i would have to escalate this further if possible...