HDFC Bank — miss behavior & lethargic service kept waiting without service

Address: Amabad Nashik

Today 30th, may 2020 we were in in hdfc cidco nashik branch for cash withdrawal. We have preferred account in nashikrd branch.
They branch maneger & trailers person kept us waiting 25 minute without reason even we are first in que they attend other customer and ask us to wait
We were agree to pay withdrawal charges also
Maneger was cheat chatting not given clearance till we ask question

Its simple harassments they have no write to remove from que. Are they have?
You are not beggar we have our money with your bank. Hdfc bank is using my money free

I want to no reason of this
Why should we register criminal complaint & in consumer protection forum also.