[Resolved] HDFC Bank — Misuse of my debit card

Deepmala Gaikwad

from Arambol, Goa

May 13, 2017

Address: Aurangabad, Maharashtra, 431001

Website: unexpected transaction on my debit card

I got a message as follows.

"thank you for using hdfc bank debit card ending xxxx for rs. 9999 in mumbai atkFREECHARGE77252 on[protected]:17:04:06

How come this transaction happened if i have not share any information of my card. I am also not using auto pay kind of stuffs.
If i called to hdfc customer care, they informed me it was from freecharge, but it's not. I have checked my freecharge accounts.
It shows a security breach in hdfc bank debit cards.also i think hdfc is not safe for customers as this type of transactions done without customers or bank permission.
Please provide the exact reason and refund money as early as possible.
You can contact me at any point of time for further queries.

Regards.
Dr.Ashish B Gaikwad.
[protected]
[protected]@gmail.com

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Jun 17, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 14, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your card details, transaction details and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance