[Resolved]  HDFC Bank — mobile bankers lie about waive off and same is recovered from bank account even after waive off.

Sir,

I have a hdfc bank loan with loan account number 56955974. On 27 march 2020 i got a call from phone banker to recovery of bounce charges for which i have provided all details about these were not because of my fault same was fault of there hdfc loan branches bhiwani. After alot of discussion, we agreed on payment of 70% of charges and remaining would be waive off. I have paid same charges on 27.03.2020.
On 17.07.2020 same charges is recovered from my bank account.
I have called mr. Munish loan executive janakpuri branch hdfc. He said us this fault is because o[censored]s but same can not be refund. I have all recordings with your phone bankers. I have made three time online mail complaint as well and same is not resolved till now and no one called till now for this issue.