[Resolved] HDFC Bank — Mobile no update not happened for receiving OTP

csrajaram

from Pune, Maharashtra

Jun 21, 2017

Address: Pune, Maharashtra, 412207

I have been writing to hdfc bank regarding the otp not getting received in my new mobile no which is updated in their database. Since my account is locked, and for unlocking it online, i need to receive the otp on my new mobile but looks like its been getting delivered to the old mobile no as the screen shot shows.

I am finding it difficult and disappointed as i have contacted support team of
Hdfc and the response have been like "we have forwarded your query to the concerned dept and they will get back" but in vain

+1 photos

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Jul 25, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account details, screenshot of error and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance