[Resolved]  HDFC Bank — mobile number and contact address not updated

Address: Ahmedabad, Gujarat, 380058

My name is maulin pandya from ahmedabad.

I have requested by post to update my mobile number and communication address on 26th june 2017. Also submitted all required documents with authentication.

I got the response "we regret to inform you that the signatures in your recent letters does not match with the signature provided by you in the application form.".

I have cross checked my signature at my bank account and on my regalia credit card found as same in both places. I passed the same thing by responding on the same email.

Again you guys responded with the same answer without checking my word on email.

I am worried about the security of my money because older registered mobile no "[protected]" is in use with someone else and getting my all transaction information on his mobile.

Let me know how many times i have to submit contact update request by post? Each time i am paying around 50 rs. At the post office to submit a hard copy of form and documents.

I request you to update the mobile number as soon as possible. I am ready to do this with the online request or on mobile call confirmation.

My new mobile no "[protected]". I will share card detail if required.
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Sep 15, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Aug 14, 2017
HDFC Bank Customer Care's response
Dear Customer,

I request you to share your complete issue, account/customer Id/card and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance
 
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