[Resolved] HDFC Bank — money debited from account but money was not dispensed from indusind bank atm

G k c

from Gurgaon, Haryana

Nov 14, 2017

Address: 122003

Website: [email protected] [email protected] [email protected] bohdfcdel@hdfcba

Dear Sir/Madam,

When I was doing transaction around 5.30 pm on 10.10.2017 from IndusInd ATM at Gold Souk Mall, Sector 43, Gurugram, Haryana, at the same time a message was displayed on ATM screen that unable to process your request. As money was not dispensed I left the ATM room. But within few minutes I got a message that Rs 7000/- was deducted from my HDFC Account No. [protected]. Then I went to HDFC Bank in Peach Tree, Sushant Lok, sector-45, Gurugram where I was advised to lodge complain to online phone banker. Then as per instruction of the Bank, I called HDFC phone banker/ customer care and registered my complaint for which I got a complaint number 1419398 informing that it will be sorted out by 19.10.2017. After regular follow up with HDFC customer care both via call and email, still my problem has not been solved.

Further, I have also submitted card holder dispute form to HDFC Bank on 30.10.2017.

Kindly resolve the above issue at the earliest and the same may be refunded to my HDFC Account.

With Regards
Gopal Krishna Chaudhury
Account Number- [protected]
HDFC Bank,
Complaint Number- 1419398
Mob. No. [protected], [protected]
Email id- [protected]@gmail.com

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Dec 20, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2017

HDFC Bank Customer Care's response Dear Customer,
Kindly note that the ATM acquiring Bank has represented the transaction as successful and hence the amount will not be credited to your account. For any further clarification or assistance please write to us at [protected]@hdfcbank.com
-Manoj
HDFC Bank Customer Assistance

Nov 17, 2017

Updated by G k c I would like to see the atm CCtv footage. Beacuse when i was in the atm room money was not dispensed. Although on screen a message was displayed that unable to process request. Kindly advise me what legal procedures i have to follow to get Rs 7000 refunded to my account.

Nov 22, 2017

Updated by G k c IndusInd Bank Customer Care's response, Nov 22, 2017
Dear Customer,

At the outset please accept our sincere gratitude for the time taken and efforts made by you in sharing your concerns with us.

We would like to inform that as you are holding an account with Other Bank, we will be unable to track the details.

Hence, we request you to coordinate with your Bank and lodge a complaint and your Bank in turn will raise a dispute on your behalf.

We would be happy to receive your feedback on your experience against the said issue, please click here http://goo.gl/w77VTO to share.

Thanks,
Team IndusInd Bank

Above response i have got from IndusInd bank. As you can see in the mail IndusInd bank has refused to entertain my complaint as I am not their customer.

Kindly raise my complaints with IndusInd bank to show me the CCTV footage at earliest so that my money can be refunded as soon as possible.

Dec 14, 2017

Updated by G k c Still i am waiting for the CCTV footage so that i can lodge complaint in consumer court against IndusInd bank that they are not refunding my money back to my account by saying that money was successfully dispensed. I have mailed several times to IndusInd bank to show me the CCTV footage. But every time they refused by saying that i am not their customer. Hdfc bank has to raised complaint for CCTV footage. Kindly look into matter and resolve tge issue so that my money can be refunded back to my account.

Jan 15, 2018

Updated by G k c As both indusind and hdfc bank fails to provide me the CCTV footage. In that case i have to go consumer court. You are once again requested to return my money back with interest.