[Resolved] HDFC Bank — money debited from my card but not added in wallet

Pravin_2502

from Delhi, Delhi

Aug 19, 2017

Address: New Delhi, Delhi, 110092

I have transferred 5000 from my card to payzapp wallet on dated 18th august 2017 but there was not any confirmation from hdfc side but money was deducted from my card. I thought some network problems might be there so i tried again two more times but same problem there.
Total 15000 deducted from my card but not added in payzapp wallet. More than 3 days already passed. Customer care guys not receiving the call what to do. Anybody have any idea how to solve this problem?

I have used [protected] for payzapp account and email [protected]@gmail.com

Regards,
Pravin
[protected]

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Sep 25, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2017

HDFC Bank Customer Care's response Dear Customer,

As per your query, we wish to inform you that the transaction of Rs.5000/- dated 18th August 2017 was done thrice has failed.

Note - Refund will take 5 working days to be credited in your source card.

For any further assistance please feel free to email us at [protected]@payzapp.in or call us at[protected]Toll Free)

-Bejoy
HDFC Bank Customer Assistance

Aug 24, 2017

Updated by Pravin_2502 Problem resolved. Today i got my money after 5 days in my wallet.

Regards,
Pravin

Aug 24, 2017

Updated by Pravin_2502 Sorry i wrote wallet by mistake i got my money in my Card.