[Resolved] HDFC Bank — money deducted from the payzapp account but not loaded to the mobile number on 4th september

Gopi Pokuru

Sep 7, 2017

Address: 560103

Hi team,

I am having an issue with my payzapp account with registered mobile number ([protected])
Pyzapp card number: [protected]

On sep4th 2017 i made the transaction through the payzapp account. I sent the amount of 5000 rs to another mobile number. The amount was deducted from my account but not loaded to that number.

When i tried to calling the customer care people, always not connecting and i mailed to them twice, but no response.

Please help me on this, revert back my amount to the account again.

Thanks
Gopi

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Oct 28, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2017

HDFC Bank Customer Care's response Dear Customer,

Post checking the details, we see that the P2P sends money transaction for Rs.5, 000.00/- on 04-Sep-2017 and the transaction had failed. The refund for the same had been credited to your PayZapp wallet [protected] on 08-Sep-2017. The refunded amount was utilized for further transactions.

Anay,
HDFC Bank Customer Assistance