HDFC Bank — Money deducted twice by bank with \"mctf\" narratio

HDFC Bank — Money deducted twice by bank with "mctf" narratio

R raviteja damerla Apr 29, 2020

I made an online transaction with my debit card to olymptrade.com on 26 apr 2020 of $10. After a couple of dayson 28.4.2020, i see that the same amount has been deducted again with the narration saying "mctf progue with out cheque/ref. No. I contacted the original beneficiary and they are unaware of any such transaction triggered from their side. I want to understand why this and to want a refund asap. I see this forum has a couple more complaints with the same description and issue as mine. The complaint has been resolved as well. I want an answer immediately. +1 photos Was this information helpful? No (0) Yes (0)
Verified Support Apr 29, 2020 HDFC Bank Customer Care's response Dear Customer, We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution. -Anay HDFC Bank Customer Assistance Apr 30, 2020 Updated by raviteja damerla I didn't find reference number in my complaint., Please help
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HDFC Bank Customer Care

from Mumbai, Maharashtra

Apr 29, 2020

Verified Support

Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern along with the transaction details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance