[Resolved] HDFC Bank — money got debited but not credited to my icici bank account.

avinashpayzapp

from Gurgaon, Haryana

Sep 15, 2017

Address: 110068

Website: PayZapp

Team,
On 14th September 2017, I was trying to transfer 1000 to my ICICI Bank account but transaction got failed and amount got debited from PayZapp wallet but not credit to my Bank Account, Kindly help me on this and credit back debited amount (RS 1000/-) to my PayZapp wallet.
Wallet registered with mobile no. -- [protected]

Details
Transaction Status -- Failed
Transfer Type --Withdrawal
Transferred On -- Thursday, September 14th 2017, 09:11 AM
TXN ID[protected]zN24qM8
Area Info -- N/A
Billed -- Yes

Regards
Avinash
[protected]
[protected]
singh.[protected]@gmail.com

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Oct 23, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2017

HDFC Bank Customer Care's response Dear Customer,

We would like to inform you that the IMPS account transfer of an amount of Rs.1, 000.00/- initiated, on Date 14/09/2017 has failed due to technical error from the bank's end and the same has been credited to your PayZapp wallet on[protected]. The refunded amount was utilized for further transactions.

Anay,
HDFC Bank Customer Assistance