HDFC Bank — money got deducted however myntra order not placed due to payment gateway failure

Vijayalakshmi.Aratal

from Bengaluru, Karnataka

Address:

Karthik Nagar, Bangalore, 560032

Hi team,

I was doing online shopping with Myntra on 21st September 2019, during when I did a payment of Rs. 2200 but in between a message shown as Myntra order couldn't get placed due to payment gateway failure. However my amount of Rs 2200 got deducted from my account.

I also sent a mail to Myntra customer service but got reply that money will be reversed back from HDFC BANK within 48 hours if not I need to communicate with Bank directly. I didn't get money back hence writing this letter.

Attached screenshot of transaction details and mail from Myntra customer support.

Thanks,
Vijayalakshmi

+3 photos

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Comments

Wartika Pandey

from Nagram, Uttar Pradesh

Hi team,

I was doing online shopping with Myntra on 29th October 2020. However amount got debited but order was not placed.

I also sent a mail to Myntra customer service but got reply that money will be reversed back from HDFC BANK within 48 hours if not I need to communicate with Bank directly. I didn't get money back hence writing this letter.

Attached screenshot of transaction details and mail from Myntra customer support.