[Resolved] HDFC Bank — money not received while using atm but balance deducted

md sajid786

from Mumbai, Maharashtra

Address:

SAMASTIPUR : HDFC BANK LTD GOLA ROAD CHOWK, MARWARI BAZAR, : SAMASTIPUR 848101, Samastipur, Bihar, 848131

Dir sir/madam

I have withdrawing money 2000/- on atm machine on 28/07/2019 at khudiram bos pusa waini samastipur bihar on central bank of india. But money not receive by hand. I imminently complen hdfc bank. 2 month completed but money not credited in my account. Complent number. 1969563 hbl=[protected]
Kindly do the needfull
Thanks®ards
Mohammad sajid

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Nov 20, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Oct 06, 2019

Updated by md sajid786 Respected Sir/ Madam,
I am current/ saving account holder in your bank ( [protected]) Cust ID[protected] date 28/07/2019 I was using bank's ATM located at Central Bank of India khudiram boss pusa waini ATM I'd (D22D253611) . at around 06:20 pm to withdraw Rs. 2000 from my account. But suddenly the machine switched off and I could not receive any money or receipt, but I received a message on my mobile that Rs. 2000 has been withdrawn. In reality, I had not received any cash in my hand. I checked my account summary online also. It is also showing a debit of Rs. 2000.

Kindly do the needful as soon as possible.
Mohammad sajid

Verified Support

Oct 07, 2019

HDFC Bank Customer Care's response Dear Customer,

We have already responded to your email. Upon receiving your complaint we had raised a chargeback with the acquiring bank in response to which we have received valid proof indicating that the funds have been successfully dispensed and hence express our inability to credit the said amount in your account.

However, basis your query and as a service gesture, we had once again raised this case with the acquiring bank and requested them to confirm the successful dispensation of cash by providing the additional documents including CCTV footage. We would like to inform you that the acquiring bank has once again confirmed that they did not have excess cash in the ATM on the date of the transaction. We are awaiting CCTV footage from the acquiring bank. In case, if any further clarification is required, please feel free to contact our Branch Manager Mr. Amit Sinha on +91 [protected] or email him on amitg.[protected]@hdfcbank.com, and he will be glad to assist you.

-Zubin
HDFC Bank Customer Assistance

Verified Support

Oct 07, 2019

HDFC Bank Customer Care's response Dear Customer,

We have already responded to your email. Upon receiving your complaint we had raised a chargeback with the acquiring bank in response to which we have received valid proof indicating that the funds have been successfully dispensed and hence express our inability to credit the said amount in your account. However, basis your query and as a service gesture, we had once again raised this case with the acquiring bank and requested them to confirm the successful dispensation of cash by providing the additional documents including CCTV footage. We would like to inform you that the acquiring bank has once again confirmed that they did not have excess cash in the ATM on the date of the transaction. We are awaiting CCTV footage from the acquiring bank. In case, if any further clarification is required, please feel free to contact our Branch Manager Mr. Amit Sinha on +91 [protected] or email him on amitg.[protected]@hdfcbank.com, and he will be glad to assist you.

-Nadia
HDFC Bank Customer Assistance