HDFC Bank — money transfer failed

Address: Hyderabad, Andhra Pradesh, 500038

I have transferred rs. 5, 000/- from payzapp account to my banck a/c. [protected] on[protected]. It was deducted from my pazyapp account but not credited to my bank account. My transaction id is[protected]fj71iy. I am unable to reach the customer care no [protected]. Please advise when the amount will be refunded.
My payzapp registration mobile number is [protected].