HDFC Bank — my current hdfc credit card status in transunion cibil post settles. i am ready to pay rest amount and want status closed against cibil

Address: Amritsar court road branch

Dear concern (Hdfc credit card)

I am a account holder in hdfc bank also.

My name is kunal sharma.
My credit card no is..​ 434677xxxxxx8217

In past 2012 one collection person cheet with me against this card payment.

My query is simple.
I want closed this account need noc and
Must change status in transunion cibil
Post of written to closed...
This is the reason so i direct mail to hdfc department. But in your local branch no one interested to entertain. Ask me to direct send the mail hdfc cards department.

When i send the mail then i received a reply from.

Customerservices. [protected]@hdfcbank.com

Reply from...
Debt contact numbers:

​ludhiana​ ​ ​ ​ ​ ​ ​ ​ ​ [protected]-702

​kindly note the query reference number for this e-mail: [protected]

I received this mail 24 june 2020.
Till today 5 sep 2020. No one picked the phone number. Only 40 sec tape speak
We are transferred your to call same line last 70 days.
U also try this please check i am right or wrong..
.
Please provide the direct alive debt mangager contact number who resolved my query.

Hope u revert soon.

Regards,
Kunal sharma
80543.80143