HDFC Bank — My email dated 09/03/2016 re hbl[protected] higer interest charged to loan 32****82 rs. 780000/-since 2009 to 2014 @18%

Address: Pune, Maharashtra

Loan account no 3210182 loan disbursed on 02/05/2008 at 14% and it increased upto 18% upto march 2014. After request as complaint they changed as base rate i. E. 12%
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We are so sorry that you have not think deeply. You had received more interest from us by charging higher interest rate other than base rate without knowing to us as a money lender amounting approx. Rs. 160000/- since 2009 to 2014.
As human being it was loan which is secured for better development life of young entrepreneur.
There was so loss in business and your recovery officer was recovering amount from house but no body given idea for best and for lower emi today even we doing same business by paying regular installments and requesting to your institute for reverse the higher interest charged in excess of 12% since 2009.
The bank charged interest rate from 2008 at 14% and it was increased to 18% and not consider rate as base rate.
We have already mate at your loan process center but they unable do so.
My humble request to consider to change interest rate as base rate since 2009 to 2014 and reverse excess interest charged to this loan account.
Thanking you.