HDFC Bank — neft charges keep going, in spite of rbi instruction for free

Address:

A-1/21, Sector -B, Opp Nehru Bal Vatika, Aliganj, Lucknow, Uttar Pradesh, 226024

HDFC Bank keep charging NEFT charges and they have charged for me in bulk in Sep, 19, inspite of RBI instruction for NEFT free transaction from 1st Jul 19. Even though in HDFC website, it is written, NEFT transaction are free still they keep charging in one form or other. HDFC started cheating customer and now action should be taken before they do big scam or cheat millions of people in the Country. They have charged for 5 transaction at a time, as I was thing it's free from 1st Jul, 19 after RBI instruction. Details are as below-
Name- Navdeep Singh
Bank - HDFC
Branch- Aliganj Lucknow
A/C- [protected]
Customer care executive (Ganesh, Abhishek) and bank manager (Adil mirja-[protected]) are behaving very rudely and they don't care at all of customer problems. Now, if I want to close account due to poor service, they are asking INR 500/- as it is with in a year. HDFC Bank now becoming lootera bank. I request appropriate action on HDFC bank and reverse all the NEFT charges, charged by them and close my account without any charges.