[Resolved] HDFC Bank — NEFT/IMPS transaction fees

sibintk09

from Mumbai, Maharashtra

May 23, 2017

Address: Ernakulam, Kerala, 682006

Website: hdfcbank.com

Hi,

I am a customer of hdfc bank for about 10 years/more now. My parents also hold an account with Hdfc, cochin. Till date my experience with this bank has been good.

A week ago, i could see "NEFT/IMPS charges" levied on my Classic account and that too without any prior notification that such charges are in place from so and so date. I have performed "n" number of NEFT transactions before without any service charges.. Why is it suddenly being imposed ? Why is the customer not informed on such changes?

1) I request to reverse the charges which has been incurred.
2) An amount of Rs100 should remain as 100 when moved from account A to B. Government talks about cashless and digital economy.. While banks are charging for each and every digital transaction now. This is not acceptable..
I wont hesitate to move out of hdfc, if this is continued..

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Jun 24, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 24, 2017

HDFC Bank Customer Care's response Dear Customer,

Request you to write at [protected]@hdfcbank.com along with your account details, charges details and registered contact details. Please mention Ref ID- TTU[protected] in the subject line for me to track your mail & assist you better.

-Bejoy
HDFC Bank Customer Assistance